Caring for people

Customer Care Plan: Our Same Care for You, Plus Some Extras

Making ends meet is tough on a normal day. Add in a pandemic and mass layoffs? We're ready for some relief, already! At Speedy Cash, our top priority is caring for our people. That's why we're still here, caring for people like you with direct access to customer support, extra clean stores, or just plain ol' free stuff.

Here's what you can expect from our COVID-19 Customer Care Plan.

Going the extra mile with Customer support

I like complicated phone trees during a financial emergency, said NOBODY. Ever. So we created a dedicated toll-free number(1-855-825-1051) and FAQ web page to answer our customers' most pressing concerns. Our blog also provides some pretty good resources to help during this crisis.

Offering financial relief

Offering financial relief We realize that sometimes people just need a break. Depending on each customer’s situation, we encourage our Customer care specialists to provide that break, including:

  • Payment waivers
  • Deferrals
  • Interest and fee forgiveness
  • Due date changes
  • Extended payment plans
  • Temporary suspension of returned item fees

We're proud to share that so far, Speedy Cash has granted concessions to nearly 40,000 customers, providing relief to 5% of our active borrowers. And since March 12, we have waived over $1.6 million in payments on over 13,000 loans.

"Thank you for extending my loan for one more month. I submitted a payment today and I will send i[n] another one in two weeks. Thank you for making [me] a happy Speedy Cash customer." —Jeremias D. of CA.

Complying with the CARES Act

Every day Speedy Cash happily complies with all applicable state and federal laws. We owe it to you, our Customers, to keep everything on the up-and-up when it comes to your money. That's why we want you to know that we have also aligned our credit bureau reporting with the CARES Act.

This means that if we grant an accommodation like a payment waiver or due date change, and if the Customer's account was considered current prior to requesting the accommodation, we will continue to report that Customer's loan status as 'current' to the credit bureaus.

Giving away free stuff

Giving away free stuff Unprecedented times call for unprecedented measures! And to us, that means giving away some free services. As of May 4, we cashed over $19 million of stimulus checks in the U.S. completely free of charge.

Staying open (and cleaning a LOT!)

Since money stuff is pretty important right now for everyone, we've kept our stores open to serve Customers. By reducing our hours to Monday through Saturday, 10am-6pm (closed Sunday), we've been able to rigorously clean and sanitize surfaces on a daily basis. And now we’re happy to report that we've started to extend store hours in some areas.

Taking safety seriously

We want everyone to feel safe doing business with us. While our online services remain open and unchanged to serve Customers from the safety of their homes, we've also been paying special attention to the safety of our stores for those who need to visit in person. That includes enhanced cleaning protocols, strict social distancing and signage, readily available hand sanitizer, and masks for our store operators.

In addition, our stores open early for senior Customers and Customers with compromised health, and Customers are notified if they visited a store where an employee has confirmed they have been exposed to the virus.

Giving back to the frontline

We want to do everything we can to support the healthcare workers fighting COVID-19 on the frontlines. That's why we've teamed up with Frontline Foods to feed local healthcare workers and support local restaurants at the same time. So far we've committed$300,000 to Frontline Foods to start up the Wichita chapter and to support other chapters across the country. In just three weeks, our team delivered more than 4,000 meals to healthcare workers in Wichita.

We've got your back

In times of crisis, people need someone to watch their backs. It's more important now than ever to protect your credit score. We want to do that for you. Without increasing your costs, we've added a little extra to our income and employment verification procedures. We hope to be a responsible lender for you, and we want to continue to serve you now and in the future.

In addition, consider using free resources such as Credit Karma, AnnualCreditReport.com, CreditWise and ExperianBoost to monitor your credit. If your financial situation has changed due to the pandemic, the best thing is to work with your lenders during your hardship. Please contact the Speedy Cash team for assistance if this applies to you.

It is a privilege to serve you over the years, and we will continue to do that now more than ever. No matter what, we're here for you. During the good times, and especially the bad.

Related Reading

© 2024 Speedy Cash. All Rights Reserved.

Loan Products: Subject to state regulations, eligibility, credit check, underwriting & approval, and meet state database eligibility, where required based on type of lending product requested. All products are not available at all locations. Rates, terms and conditions apply. See associate for details. Lending decisions and funding times subject to system limitations. Some applications may require additional verification, which can delay the lending decision.

Non-Loan Store Services: Rules, restrictions, and fees apply. See store for details.

Short term loans should be used for short-term financial needs and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.

The credit decision on your application may be based in whole or in part on information obtained from a national database including, but not limited to, TransUnion, Equifax, LexisNexis or FactorTrust, Inc.

†Instant funding is not applicable for all debit cards and is not available in Ohio, Oklahoma, Oregon, or South Carolina. Subject to system limitations. Some restrictions may apply.

∞Cash advances only available up to approved credit limit; some restrictions may apply.

Green Dot: Must be 18 or older to open an account. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

1. Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your Green Dot account to prevent fraud restrictions on the account.

2. Opt-in required. Account must be in good standing and chip-enabled debit card activated to opt-in. Initial and ongoing eligible direct deposits are required for overdraft coverage. Additional criteria may apply which can affect your eligibility and your overdraft coverage. Overdrafts are paid at our discretion. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. A $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee.

3. See app for free ATM locations. 1 free in-network withdrawal per calendar month. $3.00 per withdrawal thereafter. $3.00 for out-of-network withdrawals and $1.00 for balance inquiries, plus any fee the ATM owner may charge. Limits apply.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. ©2023 Green Dot Bank. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739

NOTICE: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal agency that administers compliance with this law concerning this creditor is the Consumer Financial Protection Bureau, 1700 G Street NW, Washington DC 20006 and the Federal Trade Commission, Equal Credit Opportunity, Washington DC 20580.

Alabama: Minimum age to apply in Alabama is 19.

California: Company is licensed by the California Department of Financial Protection and Innovation pursuant to California Deferred Deposit Transaction Law, Cal. Fin. Code §23000 et seq.

California: Compañía está autorizada por el Departamento de Protección e Innovación Financiera bajo la ley de Transacciones Depósito Diferidas de California, Cal. Fin. Código § 23000, et seq.

Customers who are California residents may request information from us to know what personal information we may collect, have, or maintain about them and what we do with it per the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a California resident and wish to make a request under CCPA or CPRA, click on the “Do Not Sell or Share My Personal Information” button or link.

Nevada: The use of check-cashing services, deferred deposit loan services, high-interest loan services or title loan services should be used for short-term financial needs only and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling before entering into any loan transaction.

Oregon: Licensed by the Oregon Department of Consumer and Business Services to make Deferred Deposit Loans, NLMS Id. #0267-004-S.

Tennessee: The State of Tennessee requires a minimum principal reduction. In order to comply with the minimum state-required principal reduction, Speedy Cash requires that minimum payments include a principal reduction of 2% or $2.50 for Customers who get paid bi-weekly/twice-a-month, or 4% or $5 for Customers who get paid monthly, whichever is greater.

Texas: Speedy Cash operates as a Registered Credit Access Business (CAB). The actual Lender is an unaffiliated third party. Speedy Cash engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram Payment Systems, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact MoneyGram Payment Systems, Inc. at 1-800-MONEYGRAM . If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov.