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General FAQs

Whether you’re looking for a payday loan as a short-term solution or an installment loan for longer-term financing, Speedy Cash is committed to helping you understand all of the services, options and payment plans available to you. Keep reading to learn more about how we can help.

Coronavirus Questions

A: We understand your income may have been impacted and want to work with you. If you are unable to make an upcoming payment, please call us at 1-855-825-0151 to further discuss available options for you.
A: Please call 1-877-697-4429 and one of our Customer Care Specialists will work with you to determine how we can provide relief with your specific circumstance.
A: We are in the business of serving people and in the midst of this outbreak, want to share the steps we are taking:
  • Depending on a Customer’s circumstance we are providing relief in a number of ways, ranging from due date changes, interest or fee forgiveness, payment waivers or payment plans.
    • Due date changes – the quickest way to change your due date is through your online account or the mobile app.
    • To set up a payment plan, payment waiver or inquire about interest or fee forgiveness call 1-855-825-0151.
    • If you have a past due payment, please call 1-877-697-4429.
  • We are regularly updating our blog with COVID-19 resources to help keep you moving forward.
A: Yes, Speedy Cash offers an essential public service and based on the guidance we’ve received and the actions we’ve taken, our stores will remain open for business. In our stores, we’re doing all we can to make you feel safe, comfortable and welcome. Store hours have been altered to allow for additional time to clean and sanitize. Stores are currently open Monday – Saturday 10am – 6pm and closed Sunday. Please note that operating hours may be adjusted and/or stores may be temporarily closed as needed. If anything changes, we will make the necessary updates to our website (you can check the home page, this page, or our store locater).
A: The safety of our Customers and team members remains paramount. We’re working hard to do everything we can by following the latest guidance from the Center for Disease Control (CDC) and state and local health agencies to ensure the health and safety of our Customers, employees and communities. As a result, in stores we are:
  • Increasing our daily cleaning and sanitizing procedures.
  • Disinfecting common surfaces more frequently.
  • Making hand sanitizers readily available.
  • Encouraging everyone to keep a safe distance with friendly signs.
  • Altering store hours to allow for additional cleaning procedures and limiting social distancing.
  • Encouraging Customers to use the drive-thru where available.
  • Educating our employees on best practices recommended by the CDC in order to prevent and reduce exposure.
  • Providing masks to our store operators.
  • We will dedicate 1 hour to Seniors 60+ and higher risk individuals before normal operating hours (Example: For stores that open at 10am, the dedicated hour will be from 9am - 10am local time) on the following days:
    • 6/3/2020
    • 7/3/2020
    • 8/3/2020
    • 9/3/2020
    • 10/2/2020
    • 11/3/2020
    • 12/3/2020
  • If an employee is experiencing symptoms or may have been exposed to someone with COVID-19, they are asked to stay home. We also ask the same of our guests who may suspect they’re sick.
A: The quickest and most convenient way to manage your loan or make a payment is through your online account or the mobile app. Alternatively, if you have your loan number handy you can make a payment without signing into your account through quick pay.

General Questions

A: Speedy Cash offers multiple ways to apply for a loan – at a Speedy Cash location, over the phone, or on our website. No matter how you choose to apply, we will process your loan application as quickly as possible. Typically, the application can be completed in a matter of minutes, and upon submission, we will provide you with an instant lending decision.
A: That depends on the type of loan you apply for, but at a basic level, here is the process:

Complete a loan application

Submit your application and receive an instant lending decision

Upon approval, review and sign your loan documents, and receive your cash

Pay back your loan as defined in your loan agreement

A: Speedy Cash offers a variety of services including a variety of cash advance loans, check cashing, and more. Services vary by state, and in some instances, by store.
A: The maximum amount you can borrow from Speedy Cash depends on a variety of factors including your monthly income, credit score, and maximum loan amount available in your state. To see the maximum amount available in your state, view your state’s loan page.
A: Just like maximum loan amounts, interest rates vary by state and by loan. Visit your state’s rates and terms page to see the applicable rates in your state.
A: ACH means ‘automatic clearing house’ and refers to an electronic payment made to or from your checking account. An ACH may be used to fund your loan (also referred to as direct deposit) or to process your loan payment.
A: Whether you visit a Speedy Cash store or decide to apply online, you have the option to get cash in your hands the same day you apply, and in some cases, even instantly! Here is a breakdown of how long you can expect your loan process to take:

Apply at a Speedy Cash Store - Simply apply for a loan, providing documentation of your age, identity, income and checking account. You could be approved for a loan on the spot – often in just 10 minutes or less. Upon approval, you will receive your cash right away.

Apply Online – Complete your loan application in a matter of minutes. Upon submitting your application, we will provide you with an instant lending decision. If approved, you can select how you would like to receive your loan funds – which can change how long it will take to receive your funds.

Instant Funding to Opt+: Have your funds instantly loaded to your opt+ card (subject to system limitations). This is the fastest funding option available.

Cash at Store Pickup: If you live near a Speedy Cash store, then you can choose to pick up your cash there. Your cash will be available for immediate pick up.

Direct Deposit: If you choose to have your funds direct deposited to your bank account, you will typically receive your funds by the next business day.

A: Yes. As outlined in your loan agreements, there will be minimum payment requirements. However, you can always choose to pay off your loan early. In fact, depending on the type of loan you borrow, paying off early may save you money in interest or fees. Speedy Cash never charges a fee to pay off your loan early.
A: Speedy Cash offers multiple cash loan solutions, including payday loans, installment loans, line of credit loans and title loans. The type of loan that is right for you depends on the amount you wish to borrow, as well as the amount of time you need to repay it.

Payday loans offer a small amount of money to be paid back on your next pay day.

Installment loans offer larger loan amounts that feature extended repayment terms.

Personal line of credit loans give you flexibility to pay down your loan and withdraw more cash as needed, up to your credit limit.

Title loans offer cash in return for the title of your vehicle as collateral for your loan.

A: We understand that your situation can change - even in a matter of minutes. That's why we give all of our Customers a 24-hour grace period. If you change your mind, you have until the close of business the day after you take out your loan to return the amount you borrowed - without paying fees.
A: Emergency expenses pop up from time to time. When that happens and you don't have the money, a short-term loan can be a sensible and convenient option to provide emergency cash. When you compare the payday loan fees to bounced check fees, late payment charges, and overdraft fees, it's often a cheaper solution.
A: You can see a list of stores near you by entering your location on our store locator page or you can call 1-866-916-6639 to use our automated store locator over the phone.
A: Yes; our online loan application can be completed completely online without having to fax or scan any documents. In some instances, we may need additional information to approve your loan, but we will work with you to get that information.
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Product types and maximum loan amounts vary by market. Subject to state regulations, eligibility, credit check, underwriting and approval. Rates, terms and conditions apply. Title loans subject to minimum auto value requirements. See associate for details. Lending decisions and funding times subject to system limitations. Some applications may require additional verification, which can delay the lending decision.

Short term loans should be used for short-term financial needs and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.

The credit decision on your application may be based in whole or in part on information obtained from a national database including, but not limited to, TransUnion, Equifax, LexisNexis or FactorTrust, Inc.

Instant funding is not applicable for all debit cards and is not available in New Mexico, Ohio or South Carolina. Subject to system limitations. Some restrictions may apply.

Cash advances only available up to approved credit limit; some restrictions may apply.

NOTICE: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal agency that administers compliance with this law concerning this creditor is the Consumer Financial Protection Bureau, 1700 G Street NW, Washington DC 20006 and the Federal Trade Commission, Equal Credit Opportunity, Washington DC 20580.

Alabama: Minimum age to apply in Alabama is 19.

California: Speedy Cash is licensed by the Department of Financial Protection and Innovation pursuant to the California Deferred Deposit Transaction Law. California loans other than deferred deposit loans are issued pursuant to the California Financing Law.

Nevada: The use of check-cashing services, deferred deposit loan services, high-interest loan services or title loan services should be used for short-term financial needs only and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling before entering into any loan transaction.

New Mexico: Speedy Cash is licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, P.O. Box 25101, 2550 Cerrillos Road, Santa Fe, New Mexico 87504. To report any unresolved problems or complaints, contact the division by telephone at (505) 476-4885 or visit the website http://www.rld.state.nm.us/financialinstitutions/.

Tennessee: The State of Tennessee requires a minimum principal reduction. In order to comply with the minimum state-required principal reduction, Speedy Cash requires that minimum payments include a principal reduction of 2% or $2.50 for Customers who get paid bi-weekly/twice-a-month, or 4% or $5 for Customers who get paid monthly, whichever is greater.

Texas: Speedy Cash operates as a Registered Credit Access Business (CAB). The actual Lender is an unaffiliated third party. Speedy Cash engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram Payment Systems, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact MoneyGram Payment Systems, Inc. at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov.

Opt+: This card is issued by Axiom Bank or Metropolitan Commercial Bank, Member FDIC, pursuant to a license from Visa. Visa is a registered trademark of Visa USA Inc. All trademarks and service marks are property of their respective owners. ATM: No fee withdrawals at any Speedy Cash or Rapid Cash location. Transaction fees will apply for all other ATMs. No charge loads/unloads at Speedy Cash and Rapid Cash locations only.

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