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Customer Care Plan: Our Same Care for You, Plus Some Extras

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Making ends meet is tough on a normal day. Add in a pandemic and mass layoffs? We're ready for some relief, already! At Speedy Cash, our top priority is caring for our people. That's why we're still here, caring for people like you with direct access to customer support, extra clean stores, or just plain ol' free stuff.

Here's what you can expect from our COVID-19 Customer Care Plan.

Going the extra mile with Customer support

I like complicated phone trees during a financial emergency, said NOBODY. Ever. So we created a dedicated toll-free number (1-855-825-1051) and FAQ web page to answer our customers' most pressing concerns. Our blog also provides some pretty good resources to help during this crisis.

Offering financial relief

We realize that sometimes people just need a break. Depending on each customer’s situation, we encourage our Customer care specialists to provide that break, including:

  • Payment waivers
  • Deferrals
  • Interest and fee forgiveness
  • Due date changes
  • Extended payment plans
  • Temporary suspension of returned item fees

We're proud to share that so far, Speedy Cash has granted concessions to nearly 40,000 customers, providing relief to 5% of our active borrowers. And since March 12, we have waived over $1.6 million in payments on over 13,000 loans.

"Thank you for extending my loan for one more month. I submitted a payment today and I will send i[n] another one in two weeks. Thank you for making [me] a happy Speedy Cash customer." —Jeremias D. of CA.

Complying with the CARES Act

Every day Speedy Cash happily complies with all applicable state and federal laws. We owe it to you, our Customers, to keep everything on the up-and-up when it comes to your money. That's why we want you to know that we have also aligned our credit bureau reporting with the CARES Act.

This means that if we grant an accommodation like a payment waiver or due date change, and if the Customer's account was considered current prior to requesting the accommodation, we will continue to report that Customer's loan status as 'current' to the credit bureaus.

Giving away free stuff

Unprecedented times call for unprecedented measures! And to us, that means giving away some free services. As of May 4, we cashed over $19 million of stimulus checks in the U.S. completely free of charge.

Staying open (and cleaning a LOT!)

Since money stuff is pretty important right now for everyone, we've kept our stores open to serve Customers. By reducing our hours to Monday through Saturday, 10am-6pm (closed Sunday), we've been able to rigorously clean and sanitize surfaces on a daily basis. And now we’re happy to report that we've started to extend store hours in some areas.

Taking safety seriously

We want everyone to feel safe doing business with us. While our online services remain open and unchanged to serve Customers from the safety of their homes, we've also been paying special attention to the safety of our stores for those who need to visit in person. That includes enhanced cleaning protocols, strict social distancing and signage, readily available hand sanitizer, and masks for our store operators.

In addition, our stores open early for senior Customers and Customers with compromised health, and Customers are notified if they visited a store where an employee has confirmed they have been exposed to the virus.

Giving back to the frontline

We want to do everything we can to support the healthcare workers fighting COVID-19 on the frontlines. That's why we've teamed up with Frontline Foods to feed local healthcare workers and support local restaurants at the same time. So far we've committed $300,000 to Frontline Foods to start up the Wichita chapter and to support other chapters across the country. In just three weeks, our team delivered more than 4,000 meals to healthcare workers in Wichita.

We've got your back

In times of crisis, people need someone to watch their backs. It's more important now than ever to protect your credit score. We want to do that for you. Without increasing your costs, we've added a little extra to our income and employment verification procedures. We hope to be a responsible lender for you, and we want to continue to serve you now and in the future.

In addition, consider using free resources such as Credit Karma, AnnualCreditReport.com, CreditWise and ExperianBoost to monitor your credit. If your financial situation has changed due to the pandemic, the best thing is to work with your lenders during your hardship. Please contact the Speedy Cash team for assistance if this applies to you.

It is a privilege to serve you over the years, and we will continue to do that now more than ever. No matter what, we're here for you. During the good times, and especially the bad.

Speedy Cash.
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Product types and maximum loan amounts vary by market. Subject to state regulations, eligibility, credit check, underwriting and approval. Rates, terms and conditions apply. Title loans subject to minimum auto value requirements. See associate for details. Lending decisions and funding times subject to system limitations. Some applications may require additional verification, which can delay the lending decision.

Short term loans should be used for short-term financial needs and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.

The credit decision on your application may be based in whole or in part on information obtained from a national database including, but not limited to, TransUnion, Equifax, LexisNexis or FactorTrust, Inc.

Instant funding is not applicable for all debit cards and is not available in New Mexico, Ohio or South Carolina. Subject to system limitations. Some restrictions may apply.

Cash advances only available up to approved credit limit; some restrictions may apply.

NOTICE: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal agency that administers compliance with this law concerning this creditor is the Consumer Financial Protection Bureau, 1700 G Street NW, Washington DC 20006 and the Federal Trade Commission, Equal Credit Opportunity, Washington DC 20580.

Alabama: Minimum age to apply in Alabama is 19.

California: Speedy Cash is licensed by the Department of Financial Protection and Innovation pursuant to the California Deferred Deposit Transaction Law. California loans other than deferred deposit loans are issued pursuant to the California Financing Law.

Nevada: The use of check-cashing services, deferred deposit loan services, high-interest loan services or title loan services should be used for short-term financial needs only and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling before entering into any loan transaction.

New Mexico: Speedy Cash is licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, P.O. Box 25101, 2550 Cerrillos Road, Santa Fe, New Mexico 87504. To report any unresolved problems or complaints, contact the division by telephone at (505) 476-4885 or visit the website http://www.rld.state.nm.us/financialinstitutions/.

Tennessee: The State of Tennessee requires a minimum principal reduction. In order to comply with the minimum state-required principal reduction, Speedy Cash requires that minimum payments include a principal reduction of 2% or $2.50 for Customers who get paid bi-weekly/twice-a-month, or 4% or $5 for Customers who get paid monthly, whichever is greater.

Texas: Speedy Cash operates as a Registered Credit Access Business (CAB). The actual Lender is an unaffiliated third party. Speedy Cash engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram Payment Systems, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact MoneyGram Payment Systems, Inc. at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov.

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