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Account Management FAQs

How do I access my online account?
To get to your online account, simply enter your email address and password in the appropriate fields located at the top of the website.
How do I set up my password as a new Customer?
As a new Customer on the first step of your loan application you will provide your email address, a password and a security question. This is the information you will use to access your online account.
I forgot my email address and password. How can I retrieve that information in order to sign in?
Simply click the "Forgot password or email address" link below the login fields at the top of the website. You will have the option to get a temporary password emailed to you or answer your security question to gain access to your account.
Where can I update my account information?
Once you’ve logged in, you can update your email address, password and security question under Account Info in the My Profile tab.
Can I view and print my current loan documents?
Yes! Current loan documents are available to view and print in the Loan Documents tab.
How do I know if I'm eligible to apply for a new loan?
If you're eligible to apply for a new loan, a button that says "New Loan” will appear on your account summary page. You will also see a Speedy Cash slider on your account home screen to choose your desired loan amount.
How do I apply for a new loan as a returning Customer?
To apply for a new loan, sign in as a returning Customer, choose your desired amount on the Speedy Cash slider and click the "New Loan” button. You'll go to an application with your information already filled in. Verify your information is correct and submit your application.
Can I change my repayment method online?
Your account will give you access to update or add a card as a repayment method. The most recently added card will be used for your loan repayment.
Where can I pay off my loan online?
In most cases you can pay off your loan in the My Loans tab of your account. Click on the "Make Payment" button under Manage my Loan.
Why does my online account look different?
Based on feedback from our Customers, we've recently changed the look and function of online accounts so you can do more when you're on the go.
How do I update my Speedy Cash online account information?
Once you’re signed into your online account, click on the My Profile tab on the left-hand side of the screen. You will then be able to update your account information by clicking on the appropriate tab: Account Info, contact Info, or Banking. Save your changes and you’re all set!
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